Customer Discount Usage GuidelinesUpdated 3 months ago

When a customer visits the spa, it’s essential to follow the proper process for applying professional codes and discounts based on their specific situation. These guidelines ensure accurate commissions, consistent pricing, and a seamless customer experience.

General Rules

1. No Stacking Discounts

   • Professional Shopify Collab codes cannot be combined with Shopify Discount codes.
   • Shopify discount codes undermine the professional’s commission and are not designed to stack with other codes.
   • The Deals Shopify Collab Code was created as an alternative in these scenarios. If a customer insists on a discount, consult the professional to determine if they would like to provide the Deals code.
   • To maintain fairness and simplicity, always deny the use of Shopify discount codes in combination with professional codes. No manual overrides should be made to accommodate Shopify discount amounts.

2. One Discount Per Transaction

   • Only one discount may be applied per customer interaction per day. Discounts cannot be combined with other offers, promotions, or manual overrides.

3. Consistent Application

   • Whether it’s a Shopify Collab code, manual override, or discount code, apply no more than one discount per transaction.

Situations and Actions

Situation #1: No Professional Code, No Shopify Discount Coupon

• Action:
  • Apply the Regular Commission Shopify Collabs code.
  • No additional discount codes can be used.

Situation #2: Yes Professional Code, No Shopify Discount Coupon

• Action:
  • Use the professional code provided by the client.
  • No additional discount codes can be used.

Situation #3: Yes Professional Code, Yes Shopify Discount Coupon

• Key Rule: Professional codes and Shopify discount codes will not stack.
• Action:
  • Use the professional code provided by the client.
  • Do not apply any additional discount codes.

Situation #4: Yes Professional Code, Yes Spa Coupon

• Action:
  • Use the professional code provided by the client.
  • Apply the spa coupon discount using a cart manual override.
  • No additional discount codes can be used.

Situation #5: Yes Professional Code, Yes Shopify Digital Gift Card

• Action:
  • Use the professional code provided by the client.
  • Apply the gift card amount using a cart manual override.
  • Deduct the gift card balance manually from the Shopify account.
  • No additional discount codes can be used.

Situation #6: Yes Professional Code, Yes Physical Spa Gift Card

• Action:
  • Use the professional code provided by the client.
  • Apply the gift card value using a cart manual override.
  • Collect and destroy the physical gift card after use.
  • No additional discount codes can be used.

This streamlined guide avoids duplication while clearly defining the rules and actions for each situation. It ensures consistency and fairness for both professionals and clients.