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<p>See the article titled <a href="https://professionals.gorgias.help/en-US/professional-return-policy-1041271" rel="noopener noreferrer" target="_blank">Professional Return Policy</a>.</p>

See the article titled Professional Return Policy.

What Happens if My Customer Wants to Return a Product and Get a Refund?

Professional FAQ

June 20 - 23, 2025 Las Vegas, International Beauty Show

2025 Longsheng, China Trip: Meet the Red Yao Women & Visit the Rice Terraces

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Application Form

Program Qualifications

Terms of Agreement

Professional Wholesale Program

Commission Structures

Sales Rewards Program

Brand Guidelines

Creator Guidelines

Professional Return Policy

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Program Overview

Onboarding Guide

How to Purchase & Sell Viori Products

Setting Up Your Commission Codes

How to Use Your Professional Discount Codes

Getting Started Guide

Onboarding Process

Product & Ingredient Standards

ISO 22716

Fair Trade - Factory and Products

Vegan

Leaping Bunny

RSPO

Carbon Neutral

Clean+ Planet Positive at Sephora

Think Dirty

Product Certifications

HIDDEN WATERFALL™

CITRUS YAO™

TERRACE GARDEN™

NATIVE ESSENCE™

Signature Collection

ADVANCED REPAIR & MOISTURIZING

PURPLE TONING

Specialty Collection

Tea Tree

Chamomile Rose™

Citrus Zest™

Essential Oil Collection

Aged Sandalwood

Charred Patchouli

Citron & Ginger

Men's Collection

MAGNOLIA & PEONY

VANILLA COCONUT

Dry Shampoo Collection

Native Essence™ Body Wash Bar

Serenity™ Body Wash Bar

Hidden Waterfall™ Body Wash Bar

Body Care Collection

Cherry Blossom™ Pet Shampoo Bar

Jasmine & Lavender™ Pet Shampoo Bar

Peony & Vanilla Orchid™ Pet Shampoo Bar

(Limited Edition) Citrus Zest Carpet Deodorizer

Pet Collection

Viori Product Collections

Viori Products SDS

Viori Men's Products SDS

Viori Pet Products SDS

Safety Data Sheet

Product Information

Ingredient List: Viori Shampoo Bars

Ingredient List: Viori Conditioner Bars

Ingredient List: Dry Shampoo

Ingredient List: Body Wash Bar

Ingredient List: Sugar Scrub

Ingredient List: Body Butter

Ingredient List: Viori Speciality Shampoo Bars

Ingredient List: Viori Speciality Conditioner Bars

Ingredient List: Viori Men's Shampoo Bars

Ingredient List: Viori Men's Conditioner Bars

Ingredient List: Viori Pet Shampoo Bars

Sodium Cocoyl Isethionate

Cetearyl Alcohol

Behentrimonium Methosulfate

Hydrogenated Coconut Acid

Water/Aqua/Eau

Theobroma Cacao (Cocoa) Seed Butter

Sodium Isethionate

Glycerin

Cetyl Alcohol

Sodium Lactate

Butyrospermum Parkii (Shea) Butter

Butylene Glycol

Stearic Acid

Oryza Sativa (Rice) Flour

Oryza Sativa (Rice) Bran Oil

Inositol (Vitamin B8)

Calcium Pantothenate (Vitamin B5)

Brassica Oleracea Italica (Broccoli) Seed Oil

Hydrolyzed Rice Protein

Bambusa Vulgaris (Bamboo) Leaf Extract

Simmondsia Chinensis (Jojoba) Seed Wax

Hydrolyzed Vegetable Protein

Saccharomyces Ferment

Tocopheryl Acetate

Aloe Barbadensis (Aloe Vera) Leaf Juice

Oryza Sativa (Rice) Seed Ferment Filtrate

Leuconostoc/Radish Root Ferment Lysate Filtrate

Leuconostoc/Radish Root Ferment Filtrate

Maranta Arundinacea (Arrowroot) Root Powder

Kaolin

Theobroma Cacao (Cocoa) Shell Powder

Undecylenoyl Glycine

Capryloyl Glycine

Potassium Carbonate

Dioscorea Alata Root Powder

Polyquaternium-10

Jojoba Esters

Aspergillus Ferment

Arginine

Alteromonas Ferment Extract

Sodium Chloride

Sodium Acetate

Isopropyl Alcohol

Lavandula Angustifolia (Lavender) Oil

Alcohol

Alluvial Mud

Sodium Bicarbonate (Baking Soda)

Hair Care

Sodium Cocoyl Isethionate (SCI)

Sucrose

Oryza Sativa (Rice) Powder

Behentrimonium Methosulfate (BTMS)

Aqua/Water/Eau

Theobroma Cacao Seed (Cocoa) Butter

Fragrance/Parfum

Inositol

Calcium Pantothenate

Camellia Sinensis (Green Tea) Extract

Tocopheryl Acetate (Vitamin E)

Mangifera Indica (Mango) Seed Butter

Prunus Amygdalus Dulcis (Sweet Almond) Oil

Cocos Nucifera (Coconut) Oil

Persea Gratissima (Avocado) Oil

Prunus Armeniaca (Apricot) Kernel Oil

Sodium Cocoate

Avena Sativa (Oat) Kernel Protein

Oryza Sativa (Rice) Bran Water

Sodium Gluconate

Body Care

Ingredients

Why Choose Viori Hair Spa?

Booking a Spa for Your Client

The Foundation Hair Wash: A Luxurious Hair Spa Experience

The Ritual: The Ultimate Hair Spa Experience

Benefits of Longsheng Rice Water

Benefits of Scalp Stimulation and Health

Benefits of Using Shampoo Bar and Conditioner

Spa Services

Recommending the Right Product

How To Choose A Shampoo Bar For Curly Hair

How To Choose A Shampoo Bar For Dry Hair

How To Choose A Shampoo Bar For Oily Hair

How to Use a Shampoo Bar

How to Use a Conditioner Bar

How to Use Bamboo Holder

How to Cure Bamboo Holder

Tutorials

Our Story

Beautiful Reason Intiatives

Viori's Mission Statement

Viori's Core Values

Company Background

How to Maximize Success with Viori Products

Discount Strategies for Maximizing Sales

Increasing Your Sales

Customer FAQ

How to Apply to Become a Viori Professional Wholesaler?

How Do I Order Viori Products at Wholesale?

How Do I Book a Hair Spa Appointment for My Client?

How Do I Track My Sales and Commissions?

How Much Do I Get Paid?

Do My Clients Have to Buy In-Person at the Studio?

How Often Do I Get Paid?

Sales Team Process Steps

Customer Discount Usage Guidelines

Preventing Theft & Product Security

How do I account for the product inventory used during a spa treatment?

Sales Team Policies

What Happens if My Customer Wants to Return a Product and Get a Refund?Updated 4 months ago